Guard at the end of metal balance

Quick Learner from Centreville, VA
It's about 1 inch wide guard: both end of metal balance. I need two on the top of the metal balance and another two at the bottom of metal balance.
3 user uploaded images
4 Replies
Paul
Paul from SWISCO
SWISCO
Expert

The part you are referring to is known as a top sash guide. We can help you locate a replacement. You will need to remove it from the window completely and send us a photo of it for us to review. I notice you mentioned having two of the guides at the bottom of the window. Usually only one is installed. Could you remove the additional piece you are referring to so we can take a closer look for you?

Home Owner from VA
Hi Paul,

Thank you for the response.

Attached are 4 photo shots as you requested. It appears to be 0.625 inch wide guide for 19 inch metal balancer.

Please take a look and advise me what need to be ordered.

Look forward to hearing from you.

Don

4 user uploaded images
Paul
Paul from SWISCO
SWISCO
Expert

Ah, I see. From your photos, it looks like you need a custom made balance. We can make it, but it will have to be a special order. Your pictures are very helpful and have told us a lot. Can you  just tell me the stamp printed on the metal channel? Can you also tell me how many you need? 

Your original post also mentioned a top sash guide, but I'm still not sure what yours would be. We'd have to see the original in order to identify it.

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