H-LC30-54x96 / H-LC45 53x77 window type

A quick learner from wellington,florida says:
The piece is a white plastic piece that broke on the side of the window that covers the metal bar inside the window. The metal piece no longer is hidden and stays up even window the window is closed.

The window no longer works correctly very difficult to open close. On other windows the piece is not broken, but very difficult to open close.
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Paul from SWISCO responded:
It sounds like your window balances are broken, which caused the plastic balance cover to break. I would be happy to help you find replacements, but I will need to see a few pictures of your hardware. Let me know!
A quick learner from FL says:
Here are 2 images
User submitted photos of window hardware.
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Paul from SWISCO responded:
Thank you! Yes, I thought as much. Looks like the top sash guide that's screwed on the window sash has broken, which let the balance shoot up. You need to force down the broken balance and flip up the take out clip so you can remove the sash and install a new top sash guide. Please look at our video on side load balances to see how to replace balance.
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