HALLMARK SH WINDOW

Hey there,

Thanks for posting! The black piece you are missing from the top of your sash is the top sash guide. There is a good chance we can supply you with a replacement for them but I'll need to see a photo of an undamaged guide, removed to identify the correct replacement. I'll need to see it from a front profile view and a side view.

Please don't hesitate to reach out with any questions you might have in the meantime.