A quick learner from usa says:

We need help to identify and order two separate parts. We need eight of each part and all screws that are required.

I am anxiously awaiting your call.

Thank you so much,
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Julia from SWISCO responded:

Hello, thanks for writing in. In regards to your pivot bar, take a look at the parts I've associated on the side. Compare their dimensions to yours to see if any of them might be a match. For your spiral balance, there are a couple more pieces of information I will need in order to make a recommendation. First, could you please confirm the diameter of the tube? Next, we will need to know your the weight of your window sash. Finally, if you are also looking to replace the pivot shoe that the spiral balance clips into, then we will need to know the width and depth of that shoe. Thanks! 

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