Handle is stuck, need replacement

A quick learner from Littleton, co says:
We installed this door around Christmas last year. The handle has never worked well and gets stuck. We are unable to open the door from the outside. Can you send me a replacement. The door was purchased from Lowe's
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Tom from SWISCO responded:

Sure, we may be able to help. We don't have anything in this exact style but we have a couple that are similar. Start by looking at our 40-034 and carefully review our dimensions. Let me know if they differ in any way and I can try to find something better.

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