Harvey Window part needed that holds up the window when it goes up.

A home owner from Manchester NH says:
Harvey window used in house built in 1999, part that holds up window is broken as a result of tilting them out to clean. I have attached a couple of pictures.

Thanks Dave...
User submitted photos of window hardware.
Profile picture of Paul
Paul from SWISCO responded:
The problem might be a broken spring in the window balance or a broken pivot bar, which fits into the pivot shoe in your first picture. Can you confirm if either of those parts are damaged? Could you show us pictures of them?
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