Tom from SWISCO responded:
May 6, 2013
Good morning! Thanks for posting. That's weird, I've never heard of this problem before. Pella hardware is usually pretty unique, and any differences between two parts would be very noticeable right off the bat. I'm not sure what the issue could be.
To start out, could I see a few pictures of your old latch side-by-side with our 83-115? Could I also see a picture or two of the handle on the door? You may also want to check out our tutorial video on how to install this latch if you haven't already. It may shed some insight on what you can do. |
Tom from SWISCO responded:
May 8, 2013
Well, it looks like your original is broken, but assuming that its hook is the same I don't really see that much of a difference between the two. I am not sure why yours isn't working. How does the square not line up? It appears that it should. Are you sure you're installing it the right way up?
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