Having trouble installing the S795-34 Option 34C

A quick learner from USA says:
September 12, 2023
Hello,

Tried installing the balance and it won't catch the spring.

Can you please advise?
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Casey from SWISCO responded:
September 12, 2023

Hello,

We'd be happy to help but I'm not quite sure what you mean by the balance not catching the spring. Could you elaborate? If you haven't already, I would recommend taking a look at the installation process shown at timestamp 3:15 in the video below. Thank you. 

34" Series 795 Channel Balance
34" Series 795 Channel Balance
S795-34
$14.94
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