Heavy Duty Kenlin socket

A quick learner from Canton, MA says:
I just received my order for the Heavy duty Kenlin socket for drawer guide replacement. They are not working the way that I had hoped. I wanted to know if I ordered the wrong part number, or is it possible that I am installing them incorrectly? The center rail will not go all the way through this replacement part.

If you could please help me and guide me to the right direction in rectifying this matter that would greatly be appreciated.
Thank you
Profile picture of Tom
Tom from SWISCO responded:
Hey, Tom. Would you happen to have the original socket handy? If so, show me a picture of it and we can try our best to find a good match.
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