Help Finding Window Part

Question

Hello, my window keeps falling down every time I open it. I was told to order this new part that I am attaching in the photos, but I can't seem to find the exact one online. The house was built in 2007 and that's when these windows were installed.

Emily · Accepted Answer

Hello there!

Thanks for reaching out to us. We can help supply replacements for the part pictured here but it'll have to be a custom order due to the configuration. In order for us to get this moving for you, can you show us a photo of the stamp printed on the metal channel? And how many balances are you looking to replace?