Tom from SWISCO responded:
February 22, 2023
Thanks for reaching out to us. It sounds like you're talking about the top sash guide. If the balances are popping up on the sides, then in all likelihood those pieces need to be replaced. Even if they don't seem worn, they may be damaged in some way that is not immediately visible. We may be able to help but we will need you to remove a top sash guide from the window and show us a clear photo of it from the front and side. Think of it like a mug shot. We can then check to see if we have a good match. The video below will go into more detail. |