Help! The 81-016 did not work for my door

Question

I ordered 2 new rollers 81-016 and it made things worse.. it looks like the side of the frame is too low and rubs against the track? The rollers seem to be too far down inside the frame so it doesn't lift up the door so it can roll on the track.. these rollers I got from you seem to be an exact replacement, but won't roll.. do you have any suggestions or parts for these old doors so I don't have to replace the entire thing?

Each panel is 48x78... I also don't have the screws that attach the frame and goes into the roller.. not sure what it would even do in terms of the roller since it doesn't come into contact with it at all, but now I can't get the original screws back in.. any suggestions? Thanks!

Tom · Accepted Answer

If the wheels on the 81-016 are too shallow, but the assembly is otherwise identical, then you may want to consider our 81-017. This is the same exact design as the 81-016 except that the wheel is riveted in the lower of the two positions, meaning it sticks out further. It sounds like that would hopefully give your door the clearance it needs to operate.

Alternate image for 81-017