Help after Ian - Need replacement cranks ASAP

A home owner from Ft. Myers, FL says:
October 4, 2022

Hello,

I live in Fort Myers, FL and during Hurricane Ian two of my awning window cranks failed and the Windows kept opening during the storm.

Now the cranks are completely damaged and will not close the windows all the way. The original house plans show windows by Norandex (see pic). I called Norandex and they said the windows were probably made for them by Simonton Windows. See attached pics of the cranks and the bolt thing that is used to attach the crack to the awning window arms. Unfortunately I could not get screws loose with tools I had to take crank off window. Also I cannot find any identifying info on the windows.

If you have something that will work I need replacement cranks as soon as possible since the windows will not close properly without new cranks. If possible I would like one left hand crank and 2 right hand cranks. White would be ideal but will take any color. I hope you can help and please get back to me as soon as possible!

Thanks Crystal

Thumbnail of the uploaded file named image_67236865.JPG
Thumbnail of the uploaded file named image_67202817.JPG
Thumbnail of the uploaded file named image_67137793.JPG
Thumbnail of the uploaded file named image_50380801.JPG
Thumbnail of the uploaded file named IMG_0116.jpg
Profile picture of Tom
Tom from SWISCO responded:
October 10, 2022

The design of your operator is very similar to our 39-258 and 39-259, which are made for VE Andersen windows. I'm not 100% sure that these match your originals but you can review our dimensions to confirm.

Dimensions for 39-258
Dimensions for 39-258
VE Anderson Window Operator, Left Handed
VE Anderson Window Operator, Left Handed
39-258
$18.55
VE Anderson Window Crank, Right Handed
VE Anderson Window Crank, Right Handed
39-259
$18.55
How to Replace an Awning Window Operator [1080p]
How to Replace an Awning Window Operator [1080p]
VIDEO
WATCH >
How to identify casement and awning operators
How to identify casement and awning operators
GUIDE
READ >
Reply to Thread
Use this form to ask a follow-up question or to share your experience regarding this subject.
(your email address will be kept private and is only used to inform you when a response has been made)
Current wait time is 3-4 business days
We promise that one of our experts will personally get back to you as soon as they are able. Thank you very much for your patience and understanding. If your inquiry is time-sensitive, please feel free to reach us at (888) 991-1929 or at help@swisco.com.