Help finding a reaplacement for this broken window part

A quick learner from Wenonah,nj says:
April 16, 2018

After talking to one of your representatives, I have taken the following pictures to show you what the window looks like now with what I believe is the broken part. Is there a replacement part that I can receive from Swissco that would help me correct the issue and have an operating window? Thank you ,Michael

Thumbnail of the uploaded file named 54F53E39-2505-401D-BAFF-681F08F3E05E.jpeg
Thumbnail of the uploaded file named 21B06972-9355-43AC-B702-F8E20E9C5583.jpeg
Thumbnail of the uploaded file named 6EC1B5A8-DC09-44C1-BB9E-7C335A612471.jpeg
Profile picture of Paul
Paul from SWISCO responded:
April 19, 2018

Thanks for reaching out to us, Michael. Please take a look at our 15-015 pivot shoe. Look over the measurements to see if they are compatible with yours. You may also want to look into purchasing our 75-006 charging tool to help you install your spiral balance in the pivot shoe. We placed some helpful media guides on this page for you to review.
Pivot Shoe, 17/32" Thick
Pivot Shoe, 17/32" Thick
15-015
$1.55
Spiral Balance Charging Tool for Tilt Windows
Spiral Balance Charging Tool for Tilt Windows
75-006
$9.97
How to replace a tilt window spiral balance.
How to replace a tilt window spiral balance.
VIDEO
WATCH >
How to Remove a Pivot Shoe (Cutout Method)
How to Remove a Pivot Shoe (Cutout Method)
VIDEO
WATCH >
How to remove window pivot shoes
How to remove window pivot shoes
VIDEO
WATCH >
Anatomy of a tilt window
Anatomy of a tilt window
VIDEO
WATCH >
How to adjust a spiral balance on a tilt window
How to adjust a spiral balance on a tilt window
GUIDE
READ >
Reply to Thread
Use this form to ask a follow-up question or to share your experience regarding this subject.
(your email address will be kept private and is only used to inform you when a response has been made)
Current wait time is 3-4 business days
We promise that one of our experts will personally get back to you as soon as they are able. Thank you very much for your patience and understanding. If your inquiry is time-sensitive, please feel free to reach us at (888) 991-1929 or at help@swisco.com.