Help finding the right Channel balance

A home owner from Kitchen says:
Hi-

I am trying to find the right Channel balance for my kitchen window. See arched photos for requested Information.

It is 18inchs long and has the marking that says 17 5 LO Caldwell.

Thank you for the help-
My number is 16507030584
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Tom from SWISCO responded:

Thanks for your photos. Based on what I see here, you have either our S351-18 or S390-18, depending on the depth of the bottom shoe. That's the only difference between them. I recommend measuring your shoe and referring to our dimensions to confirm the best match.

Comparison of the S351 and S390 balance shoes.
Comparison of the S351 and S390 balance shoes.

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