Help for window balance

A home owner from USA says:
Hello i called customer service and they told me to email pics to this email address. The other side is completely broken . Thank you please reach out to me if any additional information is needed.
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Tom from SWISCO responded:

We can supply this balance, but it will have to be a custom order due to its configuration. Please note however that that metal clip you show in your third and final photos is discontinued and not something we can supply. Our balance will not include it. You will need to hold onto it and reuse it with the balance we're sending you.

Before I can do that, though, can you just tell me how many you need? Once I know that, I'll email you a purchase link and price quote for that quantity.

A home owner from USA says:
Hello i will need 4 . I will have to see if i have that metal piece on the broken one. Do you provide the clip ftom the other side? Thank you
A home owner from USA says:
Yes i need 4. Does the other clip on the other come with the new balances.
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Tom from SWISCO responded:

Are you referring to the hook at the top in your first two photos? If so, our balance will come with that, yes. The only thing it lacks is the bottom clip.

I'll email you a purchase link now for 4.

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