Help getting old wheel out

Question

Can anyone tell me how to get the old wheel assembly out? I've looked at it. I see one small screw on the outer frame. But that one screw doesn't hold the entire assembly in dow it?

Emily · Accepted Answer

Hello there!

Thank you for reaching out to us. We're happy to look into this. Can you show us a photo of the door? Could we also see the area of the door where the roller installs?