February 26, 2021
Per our conversation attached are the photos of the top slider part. There are some markings on the metal portion - do I need to try and get a closer look or can you identify without my doing this? Looking forward to hearing back from you. Thanks so much.
|
March 1, 2021
This exact roller is no longer made, but we've found it can be replaced with our 23-093. Look it over and see what you think. |
March 3, 2021
Thanks for your response. Just went ahead and ordered 4 of the rollers which you recommended - keeping my fingers crossed that will work. Will let you know.
March 15, 2021
Wanted to take this opportunity to say thank you for your outstanding support! On a scale of 1-10 I would rate you a 20! It took us 7 long years of living with a broken top roller on our mirrored glass sliding bedroom door which made it difficult to open! After talking with your company, sending pictures of broken toilet and your sending me a suggestion for a replacement roller - our problem is solved! The roller you suggested works perfect! I am going to order a few extras today - just in case we have another issue! Thanks again for your support and outstanding customer experience!
|
|
March 15, 2021
Thank you for very kind words--it really means a lot you took the time to write them, and we always like hearing success stories from customers using our replacement hardware. If you ever need anything else, please let us know. Thanks again for considering our business! |
