Help identifying my balance

A contractor from Baton Rouge says:
August 19, 2011
Need help to identify the balance number for the S390-29. Windows are standard not custom made. Here is my pic
User submitted photo of their channel balance stamp.
Profile picture of Mike
Mike from SWISCO responded:
August 22, 2011
Good Morning,

I cannot make out the stamp from your picture. It looks like 20 2 IT CMC - what do you think? (which would be wrong - the stamp should start with 28 if your channel length measures 29")

You can also look for the stamp on the channel balance on the other side of the window (it is possibly clearer).
A contractor from Baton Rouge says:
August 23, 2011
Channel length is 29" for sure and what the picture looks like to me is 28 2 IT CMC. But shouldnt the stamp number be 4 digits? If in deed it is stamped 28 2 what does that tell you I need to order?
Profile picture of Paul
Paul from SWISCO responded:
August 24, 2011
If you are sure you have the S390 replacement channel balance you will need the S390-29 with the 2820 option. If you want us to help you with choosing the series, we will need to see photos of both the top and bottom balance attachments.
Reply to Thread
Use this form to ask a follow-up question or to share your experience regarding this subject.
(your email address will be kept private and is only used to inform you when a response has been made)
Current wait time is 4-7 business days
We promise that one of our experts will personally get back to you as soon as they are able. Thank you very much for your patience and understanding. If your inquiry is time-sensitive, please feel free to reach us at 856-317-6263 or at help@swisco.com.