Help in finding 2ft Balance for push up window

Hi there!

Thank you for reaching out to us. It looks like your balance uses the 19-041 top fitting, which means this must be a custom order. Can you measure an undamaged bottom shoe, as shown below, and tell us what you get? Can you also confirm the length of the metal channel and the stamp printed on the back of it? 

Additionally, how many balances are you looking to order? 

Comparison of the S378, S380 and S385 balance shoes.