Tom from SWISCO responded:
September 19, 2014
That is a peculiar balance length. Are you absolutely positive you have the 15-005? I suspect it may be something different. Let me guess: is the wheel for the pulley system inside of the shoe, rather than the metal channel?
If so, I'd like to see a few pictures of your hardware. Make sure we can clearly see the top and bottom nylon attachments and the metal clip at the end of the pulley cord. If you have what I think you may have, your balance will have to be specially made. |
Tom from SWISCO responded:
September 19, 2014
Aha! Just as I thought. Let me know at your earliest convenience, David. I am confident we can get to the bottom of this.
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Casey from SWISCO responded:
September 22, 2014
Fantastic, that is everything we need to get going on this. I will email you a custom balance ordering link shortly!
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