Help with a window balance repair

Hello, Dave. Your old balance assembly is unfortunately no longer made and it is not something that we can supply. However, we do have an assembly that may work just as well, but it's a little different.

It is the same basic configuration as your original except instead of the rectangular pivot shoe, it has the 15-230 "T" shaped shoe connected directly to the bottom of the metal channel. We would also be adding 2" to the length of the balance to compensate for that difference.

Does this interest you? If so, let me know and we can work from there. 

Sounds good! I'll email you a purchase link and price quote now that will let you add 2 to your cart.

The cord in question is actually part of the balance, not the window. You'll want to remove the old one before you install ours.

These balances will not include instructions, but they're very simple to install. I can walk you through it now in just a couple lines.

The first step is to tilt the balance sideways (so that the "T" shoe is pointing up-and-down instead of side-to-side) and slide it into the track, shoe-first. Then, twist it so that it's oriented properly and tilt it up until the metal channel is all the way in the track. Then it's a simple matter of placing the hook in the appropriate hole. That's all there is to it.

The post you described sounds like the pivot bar. May I see a photo of the undamaged one out of the sash? That will give me a better idea of what you're working with and whether we have anything that will fit in the same space while also being compatible with the new balance shoe.