Emily from SWISCO responded:
March 24, 2022
Hi, Tom. We're glad you found us too! You are correct. The pulley system itself can't be replaced or repaired so you'll need an all new balance. We also always advise replacing your balances in pairs. If you were to pair a new balance with an old one, the new one would wear out faster since it has to pick up the slack for its older counterpart. You have either our S380-27 or S385-27, depending on the depth of the bottom shoe. Our Series 380 has a 1" deep shoe while the Series 385 has a 1-3/32" deep shoe. Take a look at the image below to determine which one you'll need. You will also need the 2640 spring strength option, based on your 2640 stamp. Let me know if you have any questions! Comparison of the S380 and S385 balance shoes.
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