Help with window track
Hi there!
Thank you for reaching out to us. The top fitting of your balance is too damaged, unfortunately. Can you show us an undamaged version? We'd also like you to measure the bottom shoe's depth and write out the measurement you get.
Note that the balance is stamped 3840, not 3940.
Thank you for the additional photos. The fittings shown in your photos indeed look like the 19-037 and 15-029. The balance shown in your initial batch of photos appears to have a wingless bottom shoe, but I'm not sure if it's damaged, and the wings just broke off. If this isn't the case, please let us know.
We're happy to assemble a balance with these fittings, but it must be a custom order. If you can confirm the quantity you're looking to order, we can get the ball rolling.
Sounds good. I'm going to email you a purchase link for (2) 39" 3840 balances with the 19-037 and 15-029 fittings attached, which you can use to place an order on our website. The 18-124P is sold separately, so don't forget to add your desired quantity to your cart.
Please let us know if you have any questions!
