Hidden spiral balancer

A quick learner from Blacksburg, VA says:
I have a Thermal Gard tilt-out window with a frozen spiral balancer on the inside window. The spiral balancer on the outside pane is accessible just as shown in the video, but on the inside pane the tube is hidden by a panel that I can't figure out how to remove.

User submitted photos of a window balance.
Profile picture of Tom
Tom from SWISCO responded:
Thank you for posting! This is a strictly decorative balance cover. To remove it, you will have to pry it out with a screwdriver. Be careful though, as it may crack. Like I said, it is decorative, and does not affect the operation of the window or the balance.

I see you also may need help replacing the rest of your hardware. When the balance cover is removed, let us know what you'd like to replace and I'd be happy to help!
Reply to Thread
Use this form to ask a follow-up question or to share your experience regarding this subject.
(your email address will be kept private and is only used to inform you when a response has been made)