Hoping for a hardware solution to an install problem

Question

back in 2021 Steve R. was super helpful in helping me find a part in a window of ours that had broken (Coil Balance Shoe, Slate Blue, 15-175).

I'm hoping you can help me again. I'm having issues with that same window. well really the same issue that caused that previous issue.

I think the window was installed with a slight bow in the frame, though it could have happened over time. The result is that every once in a while the window moves in a away that the tilt latches (?) don't keep it in and the window tilts in on it own and breaks stuff. I'm attaching a photo of the latch we have.

I assume I might have a couple of options.. Try to adjust the window frame to take the bow out.. This is likely the right way.. But I'd really like to see if I can do anything with the hardware to fix it first.. Is there a different tilt latch that I could install that is longer or something?

Any advice you have would be appreciated..

Paul · Accepted Answer

Hello there. Thanks for reaching out to us. To fix a bowed window, you need to remove the inside trim along the sides of the window. There should be space between the window frame and the wallboard. With a pack of shims, add as many as you need to level the sides of the window frame to the sash. Try the sash. If the window frame is even to the sash, you can re-install the inside window trim. For your top tilt latches, look and compare our 26-390 and 26-391 top tilt latches with yours to see how they match up.