Tom from SWISCO responded:
December 9, 2019
Hello, Thanks for writing in. Your roller does seem to function similarly to our 23-199 bottom roller. This is a good, sturdy roller that we recommend quite often but it is important to install it properly or it will jump the track the way you mentioned. I've time stamped our video here to show you the proper way to install this style of roller. Essentially, you need to hold the door at an angle so that the clips are firmly in the track and the straightened the door so that the roller rests in the groove with the clips guiding it. This could be considered a two-man job since you need to angle the door and line it up with the track but once it's in, the roller should serve its job without issue for years to come. |
Tom from SWISCO responded:
December 9, 2019
There isn't really anything that could be described that way. I think that's the wrong line of thought for a solution. To be honest, I don't even think your original roller is meant to work that way. Why would they design it to have those hooks if it just comes out? It's either poor design on the part of the manufacturer, or there's something else at work we aren't considering. You might want to examine your track to see if it's damaged in any way. It's also possible the hooks on your original rollers are broken or worn and that's why they're coming out. I'm almost certain something like that is the case. I can't imagine they'd make this thing so it just comes out easily. As for our roller, I wouldn't describe it as not coming out easily. You just have to tilt the door. It takes two people to do so because these are heavy mirror doors. |
Casey from SWISCO responded:
December 11, 2019
Our 23-242 track should work well for you, and we have it in other lengths as well. Looking at your photos, your rollers appear to only have one guide facing in one direction, while our rollers have two guides facing in and out. That might be the problem. Like Tom said they either broke off or it's just bad design. If so, replacing your rollers with our 23-199 or 23-225 (which is the same but has ball bearing wheels) then that could solve your problem. |
Bob from SWISCO responded:
December 13, 2019
See the image below for what we mean. Our rollers have two guides facing in and out, while it appears your rollers only have one guide facing in one direction. Again, this could be an issue, but replacing your rollers with the 23-199 or the ball-bearing version, the 23-225, could solve your problem. Let us know what you find. |