How to remove and install pivot lock shoes

A friend from Indianapolis says:
I looked on your website to see about ordering new pivot shoes. The only problem I have is how do you get the old ones out and the new ones back into the window. Your help is greatly appreciated.
Profile picture of Donna
Donna from SWISCO responded:
To remove and replace pivot lock shoes:

For the lower inner sash there should be a cut out at the top of the jamb-slot, it may be behind the sash stop, if not cut to slide the pivot lock shoe out/in.

For upper exterior sash there should be a cut out at bottom of the jamb slot, it may be behind the sash stop, if not cut to slide the pivot lock shoe out/in.
A quick learner says:
Usually the vinyl sash stop will hide the cutout.
A quick learner from window says:
can't find where cut is
Profile picture of Paul Sr.
Paul Sr. from SWISCO responded:
If it's a vinyl window and you do not want to cut the frame, you will want to use something like the Swisco 75-069 Jamb Liner.
A quick learner from Michigan says:
For the life of me I can't figure out how to remove a pivot lock shoe from my window. Should I cut the vinyl to remove?
Profile picture of Mike
Mike from SWISCO responded:
I've placed your inquiry in an existing discussion regarding the removal of pivot lock shoes. Start by taking a look at Donna's response.

Let us know if you have any additional questions.
A contractor from Rhode Island says:
We use a heat gun to make the channel pliable
It gets very soft and you can pull the channel enough to get old shoe out- It is hot use needle nose pliers to get out - insert new shoe . Then heat again - about 6 inches away ( will burn and discolor if too close ) The channel has a memory and will go back to position. Use a rag or tip of needle nose to help get back into shape .
We have done over fifty this way and takes about 5 minutes
Reply to Thread
Use this form to ask a follow-up question or to share your experience regarding this subject.
(your email address will be kept private and is only used to inform you when a response has been made)
Current wait time is 4-7 business days
We promise that one of our experts will personally get back to you as soon as they are able. Thank you very much for your patience and understanding. If your inquiry is time-sensitive, please feel free to reach us at 856-317-6263 or at