Tom from SWISCO responded:
November 23, 2016
To replace these roller assemblies, you need to remove the door and lay it on top of a pair of saw horses or on a table. Remove the two bottom frame screws and then use a block of wood an hammer to carefully tap off the bottom rail. That should allow you to slide out the old roller assembly and slide in the new. When you finish installing the rollers, tap on the bottom rail, screw on the frame screws, and reinstall the door.
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Dave Sr. from SWISCO responded:
January 24, 2018
What I have done in situations like this was to secure the rail in a bench vise to hold it in place. Then I would use a type of awl and a hammer and try to get up under the piece in the groove. This should spread the groove and should pop the broken piece up out of the groove. Then when you are finished you can use a set of pliers to close up the groove. If you aren't comfortable with this project you may want the help of a local handy person.
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