I don't know number

A home owner from Richford Vermont says:

August 5, 2019

We have double sash bonneville windows bought in 2003 the grey part the allows window fo tilt in is broken. I also have put a block to hold window open
The bottom part on 2 on right are broken

Thumbnail of the uploaded file named C2C783A3-D3BA-48C9-BCB9-45DF9288D3EC.jpeg.png

Thumbnail of the uploaded file named CF627036-23C9-4980-857C-2114637999CF.jpeg.png

Thumbnail of the uploaded file named E79E2AFC-44A2-443E-9C73-538F534D65FA.jpeg.png

Thumbnail of the uploaded file named B93A1C67-5832-4416-9448-1424AB10CF35.jpeg.png

Thumbnail of the uploaded file named A3D5BDED-58C7-4239-B696-3CE9E76C8135.jpeg.png

Paul from SWISCO responded:

August 9, 2019

Beginning with your pivot shoe, I noticed we recommended the 15-015 pivot shoe back in November of 2018 when you inquired about it previously. If you have not had an opportunity to review the part, please take a look and see what you think. As for the pivot bar, we will need you to remove an undamaged version from the window and upload it for us to see. Please also include measurements.

Pivot Shoe, 17/32" Thick

15-105

$6.45

Pivot Lock Shoe, 9/16" Thick

15-208

$3.57

How to remove window pivot shoes

VIDEO

WATCH >

Anatomy of a tilt window

VIDEO

WATCH >

You are a:
Located in:
Email:	(your email address will be kept private and is only used to inform you when a response has been made)
Post:
Images:
	Current wait time is 3-4 business days We promise that one of our experts will personally get back to you as soon as they are able. Thank you very much for your patience and understanding. If your inquiry is time-sensitive, please feel free to reach us at (888) 991-1929 or at help@swisco.com.