Casey from SWISCO responded:
October 22, 2019
Hi there, no problem at all. What color tip does your balance have? |
Casey from SWISCO responded:
October 23, 2019
Okay great! So now it's just a question of what color tip option you need. For the S500-49, a Red Tip option will hold up to 30 lbs, while a Black Tip option will hold up to 40 lbs. It sounds like you believe you need the Red Tip; but just to be safe, my colleague Bob is going to send you an email with two different custom links, one to order (6) of the S500-49 Red Tip, and another to order (6) of the S500-49 Black Tip. That way, you can order either option just in case the exact weight of your window sash falls in the Black Tip range. For new brackets, the Series 500 often uses something like our 17-012, which you can order separately. You can view other bracket options here. Please let me know if you have any other questions! |