Replacement parts for Andersen Sash Balances

A landlord from Windsor Locks, CT says:
I have already ordered the parts that I thought were correct. My order# was 1522216. Those are on the correct parts. Please let me know which parts that I need to order so that I can complete this window.

Thank you

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Casey from SWISCO responded:


I don't recognize the stamps on your Andersen balance but I'm going to have one of our senior experts take a look and see if they could recommend a replacement for you. We'll reach out as soon as more information is available. Thank you!

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Paul from SWISCO responded:

Unfortunately, Andersen does make it difficult to match the numbers on their Narroline cottage windows. The correct balances for your window would be our 24-13L for the BP 30 12 l 9/86 and 24-13R for the BP 30 12R 9/86. Also, make sure you don't accidentally mix the left and right balances when installing them. You can view our return policy for the balances you purchased here. Thanks for posting! 

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