I need these window balances

Handy Person from California, USA
These are from a large heavy Milgard vinyl window. I need 4 of them (2 windows). Please see attached photos.
5 user uploaded images
6 Replies
Emily
Emily from SWISCO
SWISCO
Expert

Hi there, and thank you for waiting during this busy season. It looks like you have an extended travel channel balance. This balance is special in that it has a pulley wheel built into the bottom fitting itself, as well as an extended cord travel and a metal channel length of 26-5/8". What I'll do now is email you a purchase link and price quote for 4 balances that you can use to place an order on our website.

If you have any questions just let us know! 

Handy Person from California, USA
Thank you. I will order those channel balances.

The keeper on this Milgard window is also broken. I've attached photos. Do you have a replacement keeper?
2 user uploaded images
Emily
Emily from SWISCO
SWISCO
Expert

I'm afraid I don't recognize this part at first glance. Would it be possible for us to see a photo of it installed? And can you show us any other parts that interact with it? 

Handy Person from California, USA
Here is a picture of one installed.
1 user uploaded image
Tom
Tom from SWISCO
SWISCO
Expert

Hello! Emily isn't here today so I will do my best to assist you from here on.

The bad news is that I don't immediately recognize this keeper. This is unlike anything I've ever seen before. Does it interact with a lock? If so, may I see it? At this stage I'm not optimistic at all that we can find this but maybe seeing the lock that it engages with will give me a better idea of how this works and whether we have an alternative.

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