Dave Sr. from SWISCO responded:
September 17, 2019
I'm afraid I'm not sure what you're trying to point out in your photo. Based on your description, it sounds like an issue with the hinge. A good way to check is to disconnect the operator and try to open and close the window by hand. Does it still fail to close completely, or does it work fine? If so, you need a new hinge; see our 36-004-10 and the 36-004-14. These aren't exactly like yours, but as long as you replace the top and bottom at the same time then you should be okay. If the window works normally, though, then the problem is with your operator. We'll need a clearer photo of that in order to identify the proper match. |