I ordered wrong part!

Question

I placed an order on 4/24/20 for Item#S795-28 and it seems to be slightly bigger than the channel balance I need to fit in window. the following pictures are the new one I ordered and the old balance I need to replace. The old balance does have 28C - BSI RA stamped on it. Please advise on correct part I need to fix my windows. Thanks

Casey · Accepted Answer

Hello,

Your balance is skinnier than our stock balances so we sent you a custom order link with a price quote for two of the balances you need in a separate email. Custom balances can not be returned but if you'd like to send back the stock balances that you purchased you can view our return policy here. Thank you!