The plastic parts of the channel have broken and it is only assisting from one side.I believe the channel I'm looking for is the series 370. Mine is 35" long and the lower shoe looks the same but my top guide does not have the "wings" protruding from the sides as your image shows. They don't appear to have broken off and they may not cause a problem, if so I could probably just cut that part off. The sash weighs just over 30 lbs. I hope the pictures tell the story better. Unfortunately I don't find any marks or stampings on the old channels.
Let me know what you think.
Thank you, Tom