Identify my balancer

A contractor from Salinas, CA says:
September 16, 2017
Please review the pictures attached and confirm which model I need. I am thinking it is a 25" series 380 Channel Balancee.
User submitted photos of a window balance.
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Tom from SWISCO responded:
September 20, 2017
This is a special kind of balance that will need to be custom made. I'm afraid our Series 380 will not replace this. Before we can start, can you show me a picture of the metal clip at the end of the cord? The one I see on this balance is broken. We will need to see that to identify the right match. Can you also tell me how many you need?
A contractor from Salinas Ca says:
September 23, 2017
Here is a picture of the metal clip end. I also weighed the window - it is 26 lbs.

I will need two of these balancers. Please advise.
custom balance
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Tom from SWISCO responded:
September 28, 2017
Thank you! I just need one last piece of information. Can you confirm the exact length of the metal channel and the stamp printed on it? I see you were looking at a 25" long balance on our site, but your balance should end on a 5/8" measurement. Once I have that, I'll email you a custom balance order link.
25" Series 380 Channel Balance
25" Series 380 Channel Balance
S380-25
$10.55
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