Identify please

Thanks for reaching out to us! Your channel balances are an Extended-Travel Channel Balance and will need to be a custom made assembly. To confirm pricing and availability for the balances you need, I'll need to know the exact number of balances you intend to purchase; there is an order minimum of (2) balances for custom orders.

Since the stamp on the balance is not one typically see on these balances, it may be a good idea to confirm the sash weight. I suspect it may be 42lbs, but since custom assemblies are non-refundable and cannot be returned, it would be best to confirm this. It would also help to see a photo of the stamp from your balance.

Please let me know if you have any questions.

Thanks for confirming this information! Also, I am happy to provide you with a quote for the other two balances. I'll just need to know the weight of that sash as well. 

Please feel free to reach out with any other questions in the meantime.

Hey there,

Thanks for reaching out! I've forwarded a link with a quote for each of the requested balances. For the sash that weighs 38lbs, these balances will now have a 32DS38 stamp, which are specifically made to support a sash weighing 38lbs. Your existing stamp is made to support a sash weighing 45lbs.

You'll be able to use the provided link to review the quote and place the order from your online cart.

Please let me know if you have any questions.