Identify the channel balance

A home owner from Kirkland, WA says:
Hi,Please help me to find the same one like my broken one. The upper plastic part and the steel hook on the bottom are brocken. In this case, can I order only separate parts or do I need to replace the whole thing?
Thanks in advanced!
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Bob from SWISCO responded:

When individual parts of a channel balance breaks, it's honestly worthwhile to just replace the whole thing. I think this is either an S380-25 or S385-25. Just compare both to undamaged balance to confirm. The only difference between these two balances is the bottom nylon shoe depth, so compare both with your old hardware to see what matches best. In either case, use a new stamp option of 2430. 

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