Tom from SWISCO responded:
August 9, 2018
I don't think it's the mortise. From what you describe, it sounds like the key cylinder may not be set properly in its housing. I would try removing it and then reinstalling it. Sometimes when you install a new key lock, the cylinder kind of gets skewed and doesn't interact with the mortise lock properly. There's no science to it, you just sorta have to mess with it. Hopefully that makes sense! It's something you get a feel for, so it's hard for me to put it into words. If you still run into problems, let me know and we can try to come up with another solution. |