Identifying channel balances

Contractor from Australia
Existing balances are stamped BSI 2830.
The length metal to metal is 29"
I'm unsure if the are the s380 or s385 on your site.

Your help in identifying what I need is greatly appreciated as I've had a hard time finding any help or even a supplier here in Australia.
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Tom
Tom from SWISCO
SWISCO
Expert

Hello from the United States! I agree that this is either our Series 380 or Series 385. The difference between them is very subtle, though, so it's hard to eyeball from just a photo. You'll have to measure the depth of the bottom fitting to confirm the best match.

To do this, stand the balance straight up, like how it looks while installed. Then imagine that the bottom fitting is a shoe or foot. Measure it from heel to toe and you'll have its depth. If you get 1", then you want our Series 380. If it's 1-3/32", then you want our Series 385 instead. 

Make sure to account for wear, too. What I mean by that is that the depth may be a little less than it once was. 1-3/32" may have worn down to 1-1/16", or 1" may have worn down to 15/16". It happens all the time, you just have to use your best judgement.

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