Identifying proper replacement

Start a new Discussion

Home Owner from O'Fallon Illinois

Apr 15, 2024 2:08 pm

Just need these tk be identified so I can order the replacements. They are 29 inches long and half inch wide

3 user uploaded images

8 Replies

Emily from SWISCO

Apr 17, 2024 9:38 am

Thanks for reaching out to us! We should be able to help with this. Can you show us a photo of the inside of the metal channel where the innerspring connects to the pulley mechanism? Can you also confirm the depth of the bottom shoe?

Home Owner from O'Fallon Illinois

Apr 17, 2024 2:05 pm

Hope this helps. Not sure what I need to measure on the foot. The white plastic piece?

3 user uploaded images

Emily from SWISCO

Apr 17, 2024 3:06 pm

Thank you for the additional photos! My recommendation is either the S351-29 or S390-29 depending on the depth of the bottom shoe. You'll have to measure as shown below to determine the best match. I also recommend the 2830 stamp option based on your old stamp.

Let me know if you have any questions!

Comparison of the S351 and S390 balance shoes.

Home Owner from O'Fallon Illinois

Apr 17, 2024 5:08 pm

One and an eighth so the 390 should I be it. Do you recommend changing both sides of the window when replacing the units?

Emily from SWISCO

Apr 18, 2024 7:53 am

Yes, we do! It's always a good idea to replace the balances on both sides of the window. Using an old balance and a new balance in the same window would cause the newer hardware to wear out much faster as it has to pick up the slack for the weaker, older balance.

Home Owner from O'Fallon Illinois

Apr 18, 2024 12:54 pm

Last question. What I the size I order doesn't work? Do you have a return policy? I want to order 8 but dont want to be stuck with them if they are the wrong replacements. I think they are right but you never know.

Emily from SWISCO

Apr 19, 2024 7:54 am

You can return the balances for a refund if they don't fit. Our return policy can be found here just in case.