Judging from the excellent video posted in response to a customer who needed to replace the balances for a CIG-2 3-91, I'm thinking this project should be do-able if I can get the replacement parts.
At the corner of each sash is the code CIG-2 3-90.
As a sort of follow-up question, can one buy replacement sashes? After 30-plus years the seal on some of the windows appears to have failed.
In Need of Replacement Andersen Sash Balances

Handy Person from Media, PA
Sep 6, 2024 2:36 pm
2 Replies

Emily from SWISCO
Sep 11, 2024 11:21 am


Hello there!
Thanks for reaching out to us! I'm afraid the code given here doesn't help us identify your balances. For us to do so, we would need to see a photo of all the stamped numbers on the balance box.
It is possible to buy a new sash, yes. We don't sell replacement sashes though so your best bet would be to contact an Andersen dealer in your area.