Casey from SWISCO responded:
February 2, 2022
Hello, Based on your description of the issue, it's possible that the locking tab on your inswing handle set is worn and the spring has lost its tension. If that is the case and the specifications of your handle set match the 40-028, you can use that as a replacement. If you're unsure if the 40-028 is the correct match, please feel free to send over photos and dimensions of your original assembly. |