Hi,
I purchased the incorrect channel balance rails. I'm hoping you can help me figure out which parts I need? Also how can I return the parts that I received?
The number on the side is 2920 but the bottom is too wide on what I purchased and they should be more like what's in the photos that I attached.
The top was perfect!
Thanks,
Brian
Hey Brian. Sorry to hear the Series 385 didn't work out for you. You can view our Return Policy here. This comes down to what we call the 'depth' of these bottom nylon footings, or the 'heel-to-toe' measurement. The Series 385 uses our 15-004 shoe, which is 1-3/32" deep. The Series 380 uses the 15-005, which is just 1" deep. Measure this depth to see if the Series 380 is the better match. There is a chance, however, that your shoe might be just 7/8" deep, which matches our 15-029. This shoe isn't used with any of our standard balance Series, and in that case we'd need to build these balances via custom order.
This would be no problem, but we need to confirm that heel-to-toe measurement of your current balance's shoe to be certain: is it 1", or 7/8", or something else entirely? Let us know. Thanks.
