Incorrect Channel Balance Ordered

Hey Brian. Sorry to hear the Series 385 didn't work out for you. You can view our Return Policy here. This comes down to what we call the 'depth' of these bottom nylon footings, or the 'heel-to-toe' measurement. The Series 385 uses our 15-004 shoe, which is 1-3/32" deep. The Series 380 uses the 15-005, which is just 1" deep. Measure this depth to see if the Series 380 is the better match. There is a chance, however, that your shoe might be just 7/8" deep, which matches our 15-029. This shoe isn't used with any of our standard balance Series, and in that case we'd need to build these balances via custom order. 

This would be no problem, but we need to confirm that heel-to-toe measurement of your current balance's shoe to be certain: is it 1", or 7/8", or something else entirely? Let us know. Thanks. 

Thanks for getting back to me Brian. Perfect, that's exactly what we needed to see. I just sent you an email with a custom link to order (2) 30" balances stamped 2920, with the 19-005 Top and 15-029 Bottom attached. If you have any other questions, just let me know. Thanks.