Information request on a window part

A handy person from Madrid says:

Hello,

I am contacting you in order to know if you send parts to Madrid (Spain).

If so, I am attaching some photos of a window guide I would need to replace (in one of the pictures you can see the two guides together. The guide above is the correct one, and the guide below is the one to be replaced).

Could you please tell me if you have the part needed and if so, what would be its cost plus the cost of sending it to Spain?

Many thanks in advance for your reply and best regards,

Diana

Profile picture of Paul
Paul from SWISCO responded:

Thanks for contacting us, Diana. After looking through your photos, our S390-38 channel balance may make for a good match. It comes assembled with a 19-002 balance shoe top and 15-001 bottom balance shoe. You would choose the 3730 option.  We do offer shipping options to Spain. Look over the part mentioned and see what you think.

How to Replace a Non-Tilt Channel Balance
How to Replace a Non-Tilt Channel Balance
VIDEO
WATCH >
How to Repair a Jammed Window
How to Repair a Jammed Window
VIDEO
WATCH >
How to Identify Replacement Channel Balances
How to Identify Replacement Channel Balances
VIDEO
WATCH >
How to replace a non-tilt channel balance
How to replace a non-tilt channel balance
GUIDE
READ >
Choosing a Non-tilt Channel Balance: What Will We Need?
Choosing a Non-tilt Channel Balance: What Will We Need?
GUIDE
READ >
Reply to Thread
Use this form to ask a follow-up question or to share your experience regarding this subject.
(your email address will be kept private and is only used to inform you when a response has been made)
Current wait time is 3-4 business days
We promise that one of our experts will personally get back to you as soon as they are able. Thank you very much for your patience and understanding. If your inquiry is time-sensitive, please feel free to reach us at (888) 991-1929 or at help@swisco.com.