Internal Part Broken on 28" Long Balance

A home owner from St Pete FL says:
Internal part broken - looking for repair/replacement. See 3 pics.

Metal guide 28"

Thank you form any help!

Kevin
Thumbnail of the uploaded file named W1.jpg
Thumbnail of the uploaded file named 2790 33 BSI
Thumbnail of the uploaded file named ++
Profile picture of Paul
Paul from SWISCO responded:

Hi there, Kevin.

Thank you for reaching out to us. Based on your photos, it appears you have either the Series 351 or Series 390 channel balances. The difference between these two similar-looking balances is the depth of the bottom fitting. The photo below will show you what I mean. 

Comparison of the S351 and S390 balance shoes.
Comparison of the S351 and S390 balance shoes.

The "33" at the end of the balance stamp may represent the sash weight so if that's the case I recommend the 2765 option. A pair of balances with this stamp will support a sash weighing 33 to 36 pounds. You can always weigh the window sash on a scale to confirm. 

Let me know if you have any questions! 

A home owner from St Pete FL says:

Just ordered S351-28 - 28" Series 351 Channel Balance

Option: 2765 

Thank you Paul!!!

Profile picture of Paul
Paul from SWISCO responded:

My pleasure! Best of luck with the repair and please let me know if I can be of further help. 

How to Replace a Non-Tilt Channel Balance
How to Replace a Non-Tilt Channel Balance
VIDEO
WATCH >
How to Repair a Jammed Window
How to Repair a Jammed Window
VIDEO
WATCH >
How to Identify Replacement Channel Balances
How to Identify Replacement Channel Balances
VIDEO
WATCH >
How to replace a channel balance
How to replace a channel balance
GUIDE
READ >
Reply to Thread
Use this form to ask a follow-up question or to share your experience regarding this subject.
(your email address will be kept private and is only used to inform you when a response has been made)
Current wait time is 3-4 business days
We promise that one of our experts will personally get back to you as soon as they are able. Thank you very much for your patience and understanding. If your inquiry is time-sensitive, please feel free to reach us at (888) 991-1929 or at help@swisco.com.