Jeld Wen casement lock

A quick learner from Ontario, Canada says:
I'm going to return the 38-090 Silverline casemement locking handle as it does not fit my jeld wen window.
What was sent to me was plastic the part that inserts into the window section is 3 1/2 inches long and the holes 2 1/2 inches apart;
What I need is 4 inches long and the holes 3 1/2 inches apart and the handle is metal the insert to the window plastic. Thanks so much for your assistance, and if you could please let me know if you have handle in stock.
Profile picture of Tom
Tom from SWISCO responded:
I'm not sure what it is you need without seeing the original lock. Our 38-207 might be a match, but I can't be positive. Look it over and see what you think!
Anatomy of a casement window
Anatomy of a casement window
VIDEO
WATCH >
Reply to Thread
Use this form to ask a follow-up question or to share your experience regarding this subject.
(your email address will be kept private and is only used to inform you when a response has been made)
Current wait time is 3-4 business days
We promise that one of our experts will personally get back to you as soon as they are able. Thank you very much for your patience and understanding. If your inquiry is time-sensitive, please feel free to reach us at (888) 991-1929 or at help@swisco.com.