Jordan Window Balance Replacements

A home owner from California says:
July 13, 2017
Looks like I have a broken Jordan window balance and what I believe what you call an end cap on the same non-tilt window. Need to ID correct replacement parts that need to be ordered. Pictures attached. Do the replacement balances come complete with the plastic pieces at the top and bottom of the balance? Some web sites I looked seem to come with only the metal channel.
User submitted photos of window hardware.
Profile picture of Paul
Paul from SWISCO responded:
July 18, 2017
Start with our S390-29 channel balance and compare it to yours. This may be a good match. The broken top sash guide might be our 18-064, but compare it to yours to confirm.
29" Series 390 Channel Balance
29" Series 390 Channel Balance
S390-29
$11.10
Window Sash Lock, 2-1/4"
Window Sash Lock, 2-1/4"
90-005
$2.05
5/8" Top Sash Guide
5/8" Top Sash Guide
18-064
$1.12
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How to Replace a Top Sash Guide [1080p]
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How to replace a non-tilt channel balance
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