Jordan Window Balancer

A handy person from Lubbock, TX says:
The lock on my window says Jordan. The code 28 2 ER CALDWELL is printed on the balancer body. The window weighs 12.5 pounds and the length of the metal body is 29 inches. I believe I need a S390-29 with a 2820 option. I also believe the guides come with the balancer and do not need to be ordered separately. Can you confirm this.
Thank you,
User submitted picture of channel balance 28 2 Caldwell.
Profile picture of Mike
Mike from SWISCO responded:
Thank you for getting back to us with your pictures, Rick.

You are correct, the S390-29 with 2820 stamp appears to be a close match. The fittings shown in the product image on the S390-29 come attached to the balances.
Reply to Thread
Use this form to ask a follow-up question or to share your experience regarding this subject.
(your email address will be kept private and is only used to inform you when a response has been made)
Current wait time is 4-7 business days
We promise that one of our experts will personally get back to you as soon as they are able. Thank you very much for your patience and understanding. If your inquiry is time-sensitive, please feel free to reach us at 856-317-6263 or at